Refund & Returns Policy

At WarmThread Living, we want you to feel confident with your purchase. Please review our refund and return policy below.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:

Items must be unused, unworn, and in original condition
Items must be returned in their original packaging
Proof of purchase is required

Certain items are non-returnable, including:

Gift cards
Final sale items
Items marked as non-returnable

How to Start a Return

To initiate a return, please contact us with your order number and reason for return. If your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review the claim and offer a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider. If the issue persists, contact us at.